Last updated July 2022.

This page tells you about the terms on which you may use the website available at (“website”). By using the website, you accept the terms and conditions and agree to comply with them. If you do not accept them, please do not use the website.

We may update these terms and conditions from time to time, so please check back regularly as any updates will apply to your use of the website and our services. It is important to us that you understand these terms, so please do ask if there is anything you’re unsure about.

Who we are

We are Creo Health LTD, a limited liability partnership registered in England and Wales under company number 14563632, and whose registered office is at First Floor Enterprise House, 2 The Crest, London, United Kingdom, NW4 2HN (“we” or “us”).

We are a specialised plastic surgery clinic, offering cosmetic procedures and in these terms and conditions “cosmetic services” means the services you may contact us about or register as a patient to receive. Should you decide to register as a patient and receive our cosmetic services, you will be required to enter into a separate set of terms and conditions.

Our services

To use the services on our website, you must also be at least 18 years old and able to form a legally binding contract.

The purpose of our website is to provide information about the types of cosmetic services we provide, which includes pricing and blog posts on various topics. The reviews on our website are provided by patients of our cosmetic services and we use external review systems such as Realself, Trustpilot, Google and Doctify.


Our website is provided to you on an “as is” basis and, to the greatest extent permitted by law, the website is made available without any representations or warranties of any kind, either express or implied. All content on our website is for information only.

We make no representations, warranties or undertakings about the services or information available on the website, including without limitation, their merchantability, quality, or fitness for a particular purpose.

We make no representations, warranties, or undertakings that our website, or the server(s) upon which it is hosted, will be free from defects, including, but not limited to viruses or other harmful elements. To the maximum extent permitted by law, we accept no liability for any infection by computer virus, bug, tampering, unauthorised access, intervention, alteration or use, fraud, theft, technical failure, error, omission, interruption, deletion, defect, delay, or any event or occurrence beyond our control, which corrupts or affects the administration, security, fairness and the integrity or proper conduct of any aspect of our website.

Your use of our website is at your own risk. You assume complete responsibility for, and for all risk of loss resulting from your downloading, or using of, or referring to, or relying on, the facilities, service(s) or information provided on our website, or any other information obtained by you through your use of our website. You agree that, to the maximum extent permitted by law, we will not be liable for damages arising out of your use or your inability to use the website, and you hereby waive any and all claims with respect thereto, whether based on contract, tort, or other grounds.

Any written information, given by us, our officers, agents, directors, employees, or agents, shall create a warranty, nor shall you rely on any such information or advice.

Returns Policy

Consultation fees will be refunded up to 48 hours prior to the appointment, unless suggested otherwise in a promotion where a service is being given in a discount or free.

Products will be exchanged within 14 days of purchase only provided the products have not been opened or used.

We will not provide refunds on treatments that have been provided in good faith with all appropriate consents however we may, at our discretion honour refunds on non-surgical treatments if the patient has had an adverse reaction to treatment.

Policy On Children & Pets

We advise that children should not be brought to the premises whilst parents or other family members are receiving treatment and if brought against advice they are solely the responsibility of the parent or their guardian. Pets are not allowed.

Changes to these terms and conditions or website

We amend these terms and conditions from time to time. Every time you wish to use our website, please check these terms and conditions to ensure you understand the terms and conditions that apply at that time. We may update and change our website from time to time to reflect changes to our services.

Suspending or withdrawing our website

Our website is made available free of charge. We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our website for business and operational reasons.

You must ensure that all persons who access our website through your internet connection are aware of these terms and conditions and other applicable terms and conditions, and that they comply with them.

Transferring these terms and conditions

We may transfer our rights and obligations under these terms and conditions to another organisation.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any pages from our website for your personal use and you may draw the attention of others within your organisation to content posted on our website.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our website must always be acknowledged (except where the content is user-generated).

You must not use any part of the content on our website for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy, download, share or repost any part of our website in breach of these terms and conditions, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No text or data mining, or web scraping

You must not conduct, facilitate, authorise, or permit any text or data mining or web scraping in relation to our website or any services provided via, or in relation to, our website. This includes using (or permitting, authorising, or attempting the use of):

  • Any “robot”, “bot”, “spider”, “scraper” or other automated device, program, tool, algorithm, code, process, or methodology to access, obtain, copy, monitor or republish any portion of the website or any data, content, information, or services accessed via the same.
  • Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but isn’t limited to patterns, trends, and correlations.

The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Digital Copyright Directive ((EU) 2019/790).

This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.


The content on our website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our website.

Although we make reasonable efforts to update the information on our website, we make no representations, warranties or guarantees, whether express or implied, that the content on our website is accurate, complete, or up to date.

Third party links

Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those website or resources.

Limitation of liability

To the fullest extent permitted by applicable law, neither we nor any of our officers, directors, employees, agents or other representatives will be liable for any loss or damage arising out of, or in connection with, your use of our website, including, but not limited to, direct, indirect or consequential loss or damages, loss of data, loss of income, profit or opportunity, loss of, or damage to, property and claims of third parties, even if we have been advised of the possibility of such loss or damages, or such loss or damages were reasonably foreseeable.

In no event shall we nor any of our officers, directors, employees, agents or other representatives be liable for any damages whatsoever resulting the interruption, suspension or termination of the website services, whether such interruption, suspension or termination was justified or not, negligent or intentional, inadvertent or advertent.

Without limitation to the foregoing, under no circumstances shall we nor any of our officers, directors, employees, agents or other representatives be held liable for any delay or failure in performance of our website or the facilities or services that we offer on our website, resulting directly or indirectly from acts of nature, forces or causes beyond their reasonable control, including, without limitation, internet failure, computer equipment failures, telecommunication failures, other equipment failures, electrical power failures, strikes, lay-way disputes, riots, interactions, civil disturbances, shortages of labour or materials, fires, floats, storms, explosions, acts of god, war, epidemic, pandemic, governmental actions, orders of domestic or foreign courts or tribunals or the non-performance of a third party.

For the avoidance of any doubt, we do not exclude liability for death or personal injury caused by our negligence or that of our employees or authorised representatives or for fraud, or anything that cannot be legally excluded.

Computer misuse

We do not guarantee that our website will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our website. You should use your own virus protection software.

You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored, or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

Links to our website

You may link to our home page, provided you do so in a way that is fair and legal and doesn’t damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists. You must not establish a link to our website in any website that isn’t owned by you.

Our website must not be framed on any other website, nor may you create a link to any part of our website other than the home page. We reserve the right to withdraw linking permission without notice. If you wish to link to or make any use of content on our website other than that set out above, please contact [email protected].    

Governing law and jurisdiction

These terms and conditions, and any non-contractual obligations arising hereunder, are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any matter and proceedings arising out of these terms and conditions.

Contacting us

If you need to contact us, you can reach us at:

[email protected] 

020 3991 1243